SAP CX Consultant (Managed Services) (2)
- Utrecht, Utrecht, Netherlands
€3,400 - €5,500 per monthFunctional Consultancye6p7p
Job description
At Acorel we believe that the success of SAP CX implementation is determined after Go-live. For that reason, we support our customers after Go-live trough the department Managed Services.
As SAP CX Consultant you are the sparring partner for our customers after Go-live, varying from service, support, maintenance, and management to optimalisation of systems, portals, and mobile applications. You ensure that issues and updates are handled correctly, and our customers are up-and-running in no-time. At the same time, you are proactively thinking about possible expansions and new possibilities for the customers, so you’re always aware of the latest developments within SAP and the market.
At Acorel, you will be working in a team, but you’ll be responsible for 1 or more focus customers and are the point of contact for them. You pick up phone calls and resolve tickets for customers. In complex cases you work together with the customer and the technical consultants to develop the best possible, custom-made solution. You coordinate the schedule with the customer, monitor the progress and SLA times of incidents, plant resources for tickets, ensure correct documentation and check spent hours versus estimated hours. Regular customer evaluation to monitor customer satisfaction is crucial in this role. No day will be the same a SAP CX Consultant.
Job requirements
- At least 2 years’ experience with SAP C4C (Sales, Service, Marketing) and middleware monitoring.
- Knowledge and/or experience with ticket management, CRM on-premises, basic monitoring, CPI, PDI. (ITIL4 certificate is a plus)
- You are customer-oriented, solution-oriented, proactive, and able to fathom customer needs and processes quickly.
- You are looking for a dynamic environment with a lot of customer contact.
- Utrecht, Netherlands
or
- Utrecht, Netherlands
All done!
Your application has been successfully submitted!
What's in it for you?
Hybrid working
You spend a few days (about 2) in our jungle office or on-site, and a few days from home in your natural habitat.
Flexible working hours
You can be an early bird or a night owl - as long as you get the job done and meet your commitments, we won't judge your work rhythm (working hours between 08:00 and 19:00).
Work from home budget & allowance
Richly equipped with a home working budget (€ 600) to set up your own habitat.
Mobility scheme
Swing yourself from one client to another with a lease car or use the travel allowance (€ 0.21 p/km and a monthly allowance for the use of your own transport)
25-28 vacation days
Every year you get the chance to take a break from work and explore the world outside the jungle.
Laptop & Phone
Stay connected and in the picture with a smartphone (worth € 750,-) and laptop (choice from selection) that are worth travelling over the savannah.
Profit sharing
When the tribe thrives, so do you! We share together in our successes via an annual profit share! (The guideline is 10% of the operational result).
Personal training budget
Keep growing and evolving with a personal study budget (€ 1,500, - and 2 study days per year) - because the only way to get higher in the food chain is to keep learning and adapting!
Need a guide in your search?
Sophie - CX Consultant
Sophie is happy to tell you about her adventure at Acorel in 15 minutes!
Curious about our culture?
Then watch our brand movie or discover more about our oasis!
Is there no vacancy for you?
or
Do you recognize yourself in one or more of the above descriptions, but would you like more information first? Send an e-mail or contact our recruiter:
Radwan.Ahmed@Acorel.nl
+ 31 6 820 90 624